When to Submit a Report
The issue reporting form is the right tool for a wide range of situations. Submit a report if you experience any of the following:
- A technical bug or error in the platform
- A payment or billing issue
- A problem accessing your account
- A concern about how a lesson was conducted
- A scheduling or booking error
Before You Submit: Quick Troubleshooting
For minor technical issues, a few quick checks can save you time. Before submitting a report, try refreshing the page or performing the action again, verify that your login details and payment information are correct, and test in a different browser or on a different device.
If the issue persists after these steps, it is worth submitting a full report so the team can investigate.
What to Prepare Before Filling Out the Form
A detailed report helps the support team resolve your issue faster. Before you fill out the form, gather the following:
- The date and time the issue occurred
- The name of the teacher involved, if relevant
- A clear description of what happened and what you expected to happen
- Screenshots or a screen recording of the issue, if possible
How to Submit the Report
Visit connect-education.com/report-issue to access the form. Select Parent as your account type, then choose the category that best describes your issue. Write your description in the text area, attach up to two supporting files if you have them, check the privacy agreement, and submit.
The support team will review your request and follow up with you directly. For more complex issues, the report may be escalated to the technical team or developers.
Other Ways to Reach Support
If you prefer direct contact or your issue is urgent, you can also reach the Connect Education team through the following channels:
- Email: customercare@connecteducationinc.com
- Phone: (289) 301-2832
- WhatsApp: message the team directly
💡 Tips & Troubleshooting
- Include as much detail as possible: the date, teacher name, and a clear description of what went wrong.
- Screenshots or screen recordings are very helpful and can significantly speed up the resolution process.
- For urgent issues such as billing errors, contact the team directly by phone at (289) 301-2832.
- If a lesson did not take place as scheduled, report it right away so your lesson balance can be reviewed.
- You can select Other as the issue category if you are unsure which option applies.