Contact Connect Education

Questions about tutoring, billing, your teacher profile or a partnership? Our Toronto-based team supports families and certified teachers across Canada and replies within a day.

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Find the fastest answer

Most questions are already answered in our help centres. Pick the one that fits you.

Parents and students

Finding a teacher, scheduling lessons, payments and changing your tutor.

Parent Help Centre

Teachers

Your profile, approval, lesson rates and payouts.

Teacher Help Centre

Schools and partners

Programs for schools, community groups and organizations across Canada.

Partner with us

Employers

Tutoring support as an employee benefit for working parents.

Employee benefits

Follow Connect Education

Reading tips, curriculum news, teacher stories and behind-the-scenes from our team. You can also message us on these channels.

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We are here to help

Talk to a real person

Questions about matching, scheduling or pricing? Reach us whichever way suits you, and our team will take it from there.

Questions about contacting us

For questions about tutoring itself, see our full FAQ.

How quickly will you reply?

We reply to messages within a day. For a faster answer, call us or send a WhatsApp message.

Where is Connect Education located?

Our head office is in Toronto, Ontario. We support families and certified teachers across Canada, with lessons online, in person or at a local public library.

I am a teacher. Where do I get help with my profile or payouts?

Start with the Teacher Help Centre, which covers approval, lesson rates and payouts. If you still need help, send us a message with the email on your account.

How do I change my tutor or a lesson time?

You can reschedule a lesson in the app up to 48 hours before it starts. To change your tutor, see how to change your tutor or contact us and we will help.

How can my school or organization work with you?

See our partnership options for schools and community groups, or our employee benefits program for employers, then send us a message to talk it through.