When you visit our site, we may collect information about you that, alone or in combination, could be used to identify you, your device, or household (“Personal information”), as further described below:
Contact information. Your first and last name, mailing address, email address, and phone number.
We may use your Personal Information for the following categories of use:
We may collect Personal Information from the following sources:
Connect Education uses third-party analytics and advertising providers on our website and in our emails. To learn more about their privacy practices and how to opt-out of their use of certain of the above cookies and other technologies for analytics and advertising on our Site and in our emails, please see our FAQ.
You can opt out of receiving marketing e-mails from us by following the link provided at the bottom of all marketing e-mails you receive from us. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mail responses to requests and e-mails sent in the course of providing our services.
If you are a California resident, you have certain legal rights related to your Personal Information. Except as otherwise provided or excepted by applicable law, you may exercise the following rights:
If our processing of Personal Information is subject to European Union data protection law, you have certain rights with respect to that data:
You can request access to, and rectification or erasure of, Personal Information;
If any automated processing of Personal Information is based on your consent or a contract with you, you have a right to transfer or receive a copy of the Personal Information in a usable and portable format;
If the processing of Personal Information is based on your consent, you can withdraw consent at any time for future processing;
You can to object to, or obtain a restriction of, the processing of Personal Information under certain circumstances; and
For residents of France, you can send us specific instructions regarding the use of your data after your death.
To make such requests or contact our Data Protection Officer, please use the contact information at the bottom of this statement. When we are processing personal information on behalf of another party that is the “data controller,” such as certain relationships we have with schools, you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.
We rely on different lawful bases for collecting and processing Personal Information about you, for example, with your consent and/or as necessary to provide the services you use, operate our Site and business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.
However, no data transmission over the Internet or other network can be guaranteed to be 100% secure, and no security measures can provide absolute protection. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, or that you otherwise provide to us, and you do so at your own risk.
Please note that our Site includes references or links to or suggestions to engage with third parties whose privacy practices differ from ours. Teachers may also suggest third party resources for Parents and Students. If you provide Personal Information to any of those third parties, or allow us to share Personal Information with them, that data is governed by their privacy statements.
The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.
This section explains our information collection, disclosure, parental consent practices and parental choice procedures with respect to information provided by Students including children under the age of 13 (“Child” or “Children”). This policy is in accordance with the U.S. Children’s Online Privacy Protection Act (“COPPA”) and outlines our practices in the United States regarding Children’s Personal Information.
Connect Education collects Personal Information about Children directly from Parents and, when we have verified parental consent of Parents, directly from Children through our website. Once Parents go through initial set up, they will create a password used by their children to access their own account (“Student Account”). Student Account will be linked to Parent’s account but will be limited in functionalities. Children are expected to access the Services through Student Accounts. Children must be in Student Account to attend tutoring sessions (“Lessons”). Children cannot enroll in Lessons through the Student Account.
We keep a record of Teacher’s selected by Parents and completed lessons and may infer your child’s interest in topics from these records to inform Teacher recommendations. Parents provide us with the Child’s name and age. Parents may additionally provide us with descriptions of the type of tutoring their Child is looking for, as well schooling their Child attends, local time zone, and additional notes for the Teacher. In addition, Children may share information about themselves during online lessons. The Connect Education Lessons take place over online videos in which video images and audio of the Children and may be recorded in our systems. We may collect other Personal Information about Children in Student Account, including passively collected data, as described in our general Privacy Notice, with the exception that we do not collect payment information from Children or allow third-parties to use Personal Information collected through analytics or advertising cookies for their own purposes. We also do not condition participation in our Services for Children on the collection of more Personal Information than is reasonably necessary. Children may also share information about themselves during online lessons and when reporting emergency safety and compliance issues.
Use and disclosure:
Once we obtain verified parental consent, we may use and share Personal Information collected from Children for many of the same purposes described in the general Privacy Notice. We recommend Teachers and new features to Parents and Children based on Children’s activities on our Site. We may also send emails to Parents about those recommendations and surveys and informational emails to Parents and Children. We do not, however, send promotional emails to Children or allow third-party analytics or advertising providers to collect Personal Information for their own use.
Connect Education shares, or allows you to share, the name, age, postal address, local time zone, and any notes Parents have provided about their Child to the Teacher to allow the Teacher to provide and deliver lessons to Children. Children can also privately message Teachers of the lessons they’re enrolled in. Parents will get notices of and copies of these messages. Children’s video image and voice audio and potentially background images of their home and family members are shared with the Teacher. Parents should consider using virtual backgrounds for their Children if they have concerns about posting images of their home and family members. Children may also share information about themselves with the Teacher during the Lesson voluntarily, including content, images, and videos they may upload and share with their Teacher. While Connect Education expects Teachers and all other Users to abide by our standards of conduct and we take reasonable steps to monitor certain communications and posts, please note that we are not able to control or monitor all Personal Information your Child may share with Teachers, nor what those third-parties ultimately do with that information.
You should encourage your Children to also think about their own privacy and safety when choosing what to share with others.
Some Teachers may ask Child Students and their Parents to use third-party sites and services. Parents should review the privacy notices for those third party sites and services to understand their privacy practices. These third parties are not our service providers, and we are not responsible for and may not have reviewed those third-party sites and services.
Parental consent: Connect Education sends a direct notice with these privacy disclosures and obtains verifiable parental consent before collecting, using, and sharing Personal Information from your Child as described in this Notice. Connect Education requires that you provide your credit card information to verify you and to register your Child for and pay for an Connect Education Lesson. If you do not consent or withdraw consent, then we will not collect, use, or disclose any Personal Information about your Child, except as needed for legal compliance and enforcement purpose, and your Child will not be allowed to use the Services in any way. If you do not provide consent within a reasonable time from the date the direct notice was sent, and are not using our services for any other purposes, such as for teen children, we will also delete your online contact information from our records.
Parental choices and controls: At any time, you can review and refuse to permit us to collect further Personal Information from your Children in association with your account. You can also request that we delete from our records the Personal Information we have collected in connection with that account. Please keep in mind that a request to delete records may lead to a termination of an account, membership, or other service. You may review and update certain of your Child’s information by logging onto your account. In your account, you can review topics of interest we have inferred based on your Child’s likes and past lessons. You can choose to opt-out of recommendations based on your Child’s activities and instead choose the learning topics you want to hear about. You can contact Connect Education to request access to, change, or delete your Child’s Personal Information, or revoke consent for our collection, use, and sharing of Personal Information, by sending an email to us at firstname.lastname@example.org. A valid request to delete Personal Information will be accommodated within a reasonable time. In addition to the foregoing, we will exercise commercially reasonable efforts to delete Personal Information collected from Children when it is no longer needed for the purpose for which it was collected.
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. Personal information processed and stored in another country may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws. By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States. If you have any questions regarding international data transfers, you may contact us by sending an email to us at email@example.com.
We use reasonable efforts to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to correct, amend, delete, or limit the use of your Personal Information. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
If you are a resident of Canada, you may have certain privacy rights under Canadian privacy law.
You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you would like to have access to the personal information, we have about you, or if you would like to have it corrected, please contact us using the contact information provided on the Site. Please note that in some cases, we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons.
To help protect against fraudulent requests for access to your personal information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal information.
Subject to limitations under the law, you may also withdraw your consent to our processing of your Personal Information. Please note that this does not affect the lawfulness of processing based on consent before it is withdrawal. Please note that if you seek to withdraw consent to processing of Personal Information that is necessary for us to provide you with the Services, we may no longer be able to provide such services to you.
You may also contact us by mail at: Connect Education, Inc. 1134-2255B Queen Street East, Toronto, Ontario M4E 1G3