Frequently asked questions

Have questions? We are here to help.

Are the teachers qualified?

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All the educators on our platform are certified teachers or early childhood educators in good standing with their professional regulatory college. This means they are highly trained, educated, and experienced with completed background checks. We do our best to validate our teachers but still urge parents to do their due diligence before hiring a teacher.

How do I find the right teacher or ECE for me?

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Create a profile with as much detail as possible. This makes it easier for teachers to learn about you and your needs and will ensure a better match. Use the filters to search for tutors that can provide what you're looking for.

Tutoring is expensive, how does pricing work?

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We recognize that financial constraints can be a reality for many families. That's why we put you in control - you determine what you can afford, and we'll seamlessly connect you with qualified educators who fit your budgetary needs.

How does scheduling work?

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Your availability for scheduling the tutoring dates are a criteria you set during the matching process. This ensures that the teachers you are matched with have availability during the schedule you have requested.

I don't like my teacher or ECE, can I cancel?

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Our hope is that you will never have to cancel an agreement with your teacher, but if you have to, we will facilitate the process to protect both sides.

What if I want to reschedule?

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Life happens and sometimes the plan you set simply doesn't work anymore. You can easily reschedule sessions in a few clicks. Just make sure to check back to ensure your teacher or ECE has agreed to it.

Are there costs involved?

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There is no cost to join our community. However, once a contract is agreed upon, we have a 15% processing fee that comes out of the total amount charged by the educator. This fee covers any admin fees and platform fees. Remember, we do all the administrative work for you through the platform.

What happens if the teacher decides to cancel the contract?

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We discourage canceling contracts unless necessary. Teachers must abide by their agreement to teach students. If there is a medical issue or any other issue that cannot be resolved, please go through the dispute resolution process so we can help you find a different educator.

Why do you need my date of birth?

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Our system does not require your child's date of birth, however we do require this for parents and teachers.

I want to disable my account; how do I do that?

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Please contact support to disable or delete your account.

How many lessons do I need to purchase?

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Our system requires a minimum of 4 lessons, and there is not limit on the amount of lessons you can book or extend with a teacher. We do this to ensure effective learning. In many cases, 4 hours of tutoring is considered the minimum amount of time needed to make a significant impact on a student's learning. With this amount of time, the tutor can work with the student to identify areas of weakness, develop a personalized learning plan, and provide ample opportunity for practice and feedback. This can lead to more effective learning outcomes for the student.

Can I switch to in-person or virtual lessons?

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This feature is coming soon! For now, please use the chat feature to communicate your request with the parent or teacher.

How do I join and start tutoring?

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Joining our community of certified educators is simple. Set up your account, and upload your teacher credentials. Our platform is exclusive to certified educators in good standing with their provincial/state regulatory body.

Your credentials must recognize to teach in a classroom, public, or private school setting.

Can I set my own prices?

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You have complete autonomy on how to set your prices.

Are there costs involved?

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There is no cost to join our community. However, once a contract is agreed upon, we have a 15% processing fee that comes out of the total amount charged by the educator. This fee covers any admin fees and platform fees. Remember, we do all the administrative work for you through the platform.

How and when do I receive my payment?

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Payments for lessons completed will be received by E-transfer. Please ensure your account information is always up to date. Funds will be released to you on the 1st and 15th of each month or the following business day in case of weekends or bank holidays. Lessons that take place later than 5 days prior to the payment date will not be included in that particular payment.

Why do you need my date of birth?

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We need an accurate date of birth in order to verify your credentials.

I need to reschedule a lesson

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If you need to reschedule a lesson, use the chat feature to coordinate the new date with the parent or student.

The student did not show up for the lesson

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Our system allows parents to reschedule lessons within 48 hours of the lesson. We value everyone’s time and efforts. If the student does not show up for the lesson, the teacher is still compensated for that lesson.

I want to disable my account; how do I do that?

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Please contact support to disable or delete your account.

Can I cancel a contract?

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Our hope is that you will never have to cancel an agreement with your student, but if you have to, we will facilitate the process to protect both sides.

Do I need to pay to use this service?

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There is no cost to create a profile and be matched to clients. We only charge a 15% fee from what you earnafter you are paid for your services.

How do I select where I teach?

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You can select the locations and range of where you want to teach in your profile. All of your student matches will be within your chosen location range.

What happens if a parent/student decides to cancel the contract?

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Once the payment has been processed, the contract for the services begins. We ask parents to carefully review and select the teacher or ECE they want to work with to avoid the dispute resolution process. However, if a parent or student decides that they want to cancel a contract, they will need to open a ticket with support and follow the dispute resolution process. To cancel a contract, click here: add the support portal

Can I switch to in-person or virtual lessons?

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This feature is coming soon! For now, please use the chat feature to communicate your request with the parent or teacher.

At what times should we be available?

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Each teacher sets their own schedule and availability.