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When a lesson can be moved or cancelled, and when a cancellation fee applies.
Parents are allowed to reschedule lessons up to 48 hours before the scheduled time without penalty. This can be done within the platform by the parent or teacher.
Cancellations made more than 24 hours before the scheduled appointment will not incur any charges. If a cancellation is made within 24 hours of the scheduled appointment, the teacher will be compensated for their time equal to 50% of the lesson rate.
To dispute a cancellation charge, parents must fill out a cancellation dispute form, providing the reason for the cancellation.
The cancellation dispute form must be submitted within 24 hours of the cancelled appointment. Valid justifications for cancellation include emergencies, unforeseen circumstances, or sudden illness. Each case will be reviewed individually, and decisions regarding cancellation charges will be made at the discretion of Connect Education Inc.
It is the responsibility of the parent to reschedule the lesson within the application and notify the teacher of any changes or cancellations in a timely manner.
Connect Education Inc. reserves the right to make exceptions to the cancellation policy in extraordinary circumstances. Tutors maintain discretion in waiving the cancellation fee.
Connect Education Inc. reserves the right to modify the cancellation policy at any time. Any changes will be communicated to users via email or through the platform.