Report Issue

If you are experiencing an issue on the Connect Education platform, please use this form to report it. Our team will review your request and work to resolve it as quickly as possible.

Providing clear details helps us investigate and resolve your issue faster.

Submit an Issue

Before you submit

Three quick checks that often fix it

Before reporting an issue, please take a moment to check the following.

Still not working?

Send us the details in the form below and our support team will look into it.

Submit an issue

Reviewed by our support team

01

Try again

Refresh the page or try the action again.

02

Check your information

Make sure login details, payment information and inputs are correct.

03

Check your browser

Try a different browser or clear your cache, then sign in again.

If the issue continues, please submit the form below.

Submit an Issue

Please provide as much detail as possible
01 · Your information
02 · Account type
03 · Issue details
04 · Attachments (optional)

By submitting, you agree to our Privacy Policy.

After you submit

What happens next

Here is how our support team handles every issue you report.

Need help right away?

Email our customer care team or call us at (289) 301-2832.

Email customer care

customercare@connecteducationinc.com

01

We review your request

Our support team reviews every issue you submit.

02

We may ask for details

If we need more information, we will contact you.

03

We escalate if needed

If needed, the issue goes to our development team.

04

You get updates

You will receive updates until the issue is resolved.

A smiling Connect Education customer care advisor in glasses and a yellow cardigan holding a phone
We are here to help

Talk to a real person

Questions about matching, scheduling or pricing? Reach us whichever way suits you, and our team will take it from there.

Book a Consultation
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Email
(289) 301-2832