✅ Do’s: Best Practices for Tutors
These guidelines will help you deliver an excellent experience for your students while maintaining a strong reputation on the platform.
Be Responsive and Punctual
- Log in promptly when notified via email or SMS about a new message or contract.
- Arrive on time for every session to demonstrate reliability and professionalism.
Prioritize Student Goals
- Ask about your student’s academic goals early on to align your teaching with their needs.
- Adapt your teaching style to each student’s learning style and preferences.
Build Strong Relationships
- Begin each session by introducing yourself to help students feel comfortable.
- Communicate regularly with parents or students through the platform's chat feature.
Be Prepared
- Review notes or materials before each session to ensure you are ready.
- Understand all expectations and contract terms before accepting a new student.
❌ Don’ts: Actions to Avoid
To ensure a positive experience for all parties, it’s important to avoid these common mistakes.
Avoid Unprofessional Behavior
- Do not share personal contact details. Use the platform’s SMS or chat features for communication.
- Keep all communication and transactions within the platform.
Respect Student Commitment
- Avoid canceling sessions at the last minute. Frequent cancellations damage trust and your standing.
- Do not delay scheduling lessons once a contract is accepted.
Maintain Teaching Integrity
- Do not cancel a contract without notice. Changes must be communicated professionally.
- Don’t overlook progress. Monitor and adjust your teaching strategies regularly.
- Always complete follow-up tasks and provide resources to reinforce learning.
Honor Platform Policies
- Never offer off-platform services or payment arrangements.
- Follow community standards. Communicate with respect, patience, and professionalism.
New Requirements for All Tutors
In order to maintain quality and consistency, all tutors must meet the following onboarding and compliance steps:
- Complete onboarding training after being hired. Book your Onboarding session here.
- Use a stable internet connection and a reliable video conferencing platform such as Google Meet.
- Submit signed agreements and complete contracts as per platform terms.
- Upload a professional profile photo. Tutors without a photo may be overlooked by parents.
- Follow commitment expectations. Partial completion of contracts may result in reduced compensation.
Terms and Conditions Reminder
- You are responsible for any necessary teaching licenses in your region.
- Connect Education is not your employer but facilitates connections between educators and families.
- The platform reserves the right to edit, reject, or remove tutors or lessons that do not comply with these guidelines.
